Emergency & Evacuation Assistance Program
Please call 311 to obtain information about medical shelters.
The Emergency and Evacuation Assistance Program (EEAP) is for eligible individuals in Miami-Dade County who need evacuation assistance and/or sheltering or who would like to receive a wellness call after a disaster, if an evacuation was not necessary for the individual's location. Eligible applicants will be assigned to an emergency evacuation center appropriate for the level of care required. These centers are also available for those under the age of 18 who require a specialized level of care.
- The program offers:
- specialized transportation
- safe shelter
- medical monitoring
- wellness checks
Emergency evacuation centers are intended as a refuge of last resort for those who do not have an alternate safe location for evacuation. They do not offer the same level of care or equipment as healthcare facilities.
Residents of residential health care facilities such as assisted living facilities and nursing homes do not qualify for this program as the administrators of these facilities are required by law to develop an emergency plan and provide emergency assistance for their clients.
- Eligible individuals are those who:
- are unable to evacuate on their own due to a specialized transportation need
- are homebound residents and unable to walk to a bus pickup point and do not have anyone that can provide transportation
- have medical needs that prevent them from evacuating on their own
- are bedbound patients
- are on life-sustaining medical equipment that requires electricity
- require assistance with daily living activities
Do not wait until an evacuation order is issued.
When an emergency arises, pre-registered individuals will have priority over those who have not registered for the program.
Registrants will be contacted on a semi-annual basis to re-certify their need for this program. Registrants do not need to complete an application every year, but it is the registrant's or caregiver's responsibility to report any changes to the information provided on the application by calling EEAP's Support Line at 305-513-7700 or Miami-Dade County's 311 Answer Center by dialing 311.
How to Apply for Assistance
To apply for yourself or on someone's behalf, complete all sections of the application.
If more than one person requires medical assistance during evacuations, each person must complete and submit a separate application.
If the applicant requires a higher level of medical care, their primary care physician should complete and sign the application before submission.
Office of Emergency Management (OEM) or support personnel will contact you to verify your registration information and answer any questions.
Applicants will receive a letter informing them if they have been accepted into the program. This letter will include the evacuation assistance they are eligible to receive and their responsibilities.
To request and application in English, Spanish, Haitian Creole or in an alternate format such as Braille, large print or electronically, contact the Miami-Dade 311 Answer Center or by calling 305-468-5900 or toll-free at 888-311-DADE (3233).
During An Emergency
Registrants will be contacted by phone to coordinate evacuation assistance when an evacuation order is issued to determine what specialized sheltering and/or transportation services are needed.
It is the registrant's or caregiver's responsibility to monitor the media for updated information on what actions they may need to take. The individual must also be prepared to evacuate when transportation arrives. If they miss their scheduled pickup, there may not be time for a second attempt.
It is recommended that a caregiver or companion accompany the evacuee throughout the emergency period to ensure the evacuee's needs are met in a timely manner.
Pets and Service Animals
- Miami-Dade County offers Pet-Friendly Evacuation Centers for residents living in qualified evacuation zones, unsafe structures or mobile homes.
- Service animals are allowed in all emergency evacuation centers.
- Registrants with pets must make arrangements for their care prior to being evacuated
- Appropriate food and supplies must be provided by the pet owners
- Family member must remain in the evacuation center with the pets
What to bring to an Evacuation Center
You should pre-assemble supplies you might need in an evacuation or disaster. Bring at least a 72-hour supply of all medications, dietary supplements, medical supplies, and personal items to the center. Store them in as easy- to-carry container such as a backpack or duffel bag